*Refund and Returns Policy*
At Koolarf, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we are here to help. Please read our refund and returns policy below for details on how to return products and receive a refund.
*1. Returns*
– *Eligibility:* To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
– *Timeframe:* You have 30 calendar days to return an item from the date you received it.
– *Process:* To initiate a return, please contact our customer service team at [[email protected]] with your order number and details about the product you wish to return. We will provide you with further instructions on how to proceed.
*2. Refunds*
– *Inspection:* Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
– *Timeframe:* You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
– *Non-Refundable Items:* Certain items are non-refundable. These include:
– Gift cards
– Intimo Products
– Some health and personal care items
*3. Exchanges*
– If you need to exchange an item for a different size or color, please contact us at [your contact email or phone number]. Exchanges are subject to product availability.
*4. Shipping*
– *Return Shipping:* You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– *Lost or Damaged Returns:* Koolarf is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
*5. Damaged or Defective Items*
– If you receive a damaged or defective item, please contact us immediately at [your contact email or phone number] with details of the product and the defect. We will provide instructions on how to return the product and receive a replacement or refund.
*6. Sale Items*
– Only regular priced items may be refunded. Sale items are non-refundable.
*7. Contact Us*
If you have any questions about our Refund and Returns Policy, please contact us at:
– *Email:* [[email protected]]
– *Phone:* [+355 69 20 33 769]
– *Address:* [Myslym Shyri,Tirana,Albania]